Change my booking

After your booking is confirmed and your ticket issued, you can change your travel date online. To do so, go to Manage Booking, enter your Booking Reference (PNR Number) and Surname, and click on Search. Your booking details will be retrieved.

Note that changes are allowed according to the fare conditions of the ticket you have bought. You may view the fare conditions during the booking process.

If you require further assistance with changing your booking, you may reach out to our contact centre at (+230 207 7575).

Refund Policy Circular

Air Mauritius takes a compassionate approach and provides flexible provisions regarding refunds, rebooking, and baggage handling in an unfortunate event of death of an Air Mauritius passenger or the death of an immediate family member.

 

Refund

Refund will be allowed without any penalty fee even if the ticket is non-refundable.

 

Rebooking

  • The passenger or immediate family* will have the flexibility to change their travel date free of charge or exchange their ticket for future travel.

  • Rebooking fee will not be collected.

  • No travel class differential charge will be collected for travel in same cabin, economy or business.

  • For any rebooking, ticket will need to be re-issued.

 

Baggage allowance

The supporting passenger (accompanying passenger) is entitled to carry the hand baggage and the checked baggage of the deceased person free of charge.

 

Documents required

Following supporting documents should be provided:

  • Death certificate

  • Proof of relationship of immediate family/Legal Representative (e.g birth / marriage certificate / any other legal document).

 

*Immediate family includes: spouse/common law partner, parent, stepparent or parent-in- law, child, stepchild, son/daughter-in-law, sibling, stepsibling, sibling-in-law, grandparent, grandchild, legal guardian.

Air Mauritius offers compassionate provisions for cancer patients travelling abroad for treatment and who require to amend their travelling dates due to medical reason.

 

Rebooking Procedures

 

1. Rebooking

Rebooking is permitted in any available booking class for both patient and any escort (accompanying passenger) travelling with booking in the same reservation.  

 

2. Charges

A fixed administrative fee of MUR 1,500 will be applicable for any change of date. No fare difference will be collected.

 

3. Cancellation

Refunds will be processed as applicable as per original booking fare rules.

 

4. Baggage Allowance

Baggage allowance applies as per the conditions of the original ticket purchased. 

 

Documents required

A medical certificate is required and must clearly mention the diagnosis of “cancer” and state the medical necessity for altering the travel date.

You can buy Excess Baggage, seats and lounge access online. Go to Manage Booking, enter your Booking Reference (PNR Number) and Surname, and click on Search.

Go to extra services section and choose the options that suit you.

Purchase my preferred seat

You may book your seat in one of the following ways:

  • At the time of booking your flight and purchasing your ticket.
  • After you have bought your ticket, by going to Manage Booking on our website.
  • Through our Call Centre, at any time.

Click here to choose the best seat for you. 

To know whether you are eligible, please review our terms and conditions for being seated on an exit seat.

Advanced bookings for seats on flights operated by our code share partners will be as per the regulations set forth by them. You may select your seat on the flight operated by the partner airline at the time of booking. After entering your details, you will be able to select your seat under extra services.

For Air Mauritius flights operated by Air France, for example, you are able to select a chargeable seat in both Business and Economy classes.

For Air Mauritius flights operated by Emirates, the seat selection are free of charge.

If you are flying with one of our codeshare partner airlines, kindly inquire with the airline directly.

To know whether you are eligible, please visit our page.

Requesting a special meal 

You can request a special meal which is free of charge at the time of doing your booking online or later by going to Manage Booking. After retrieving your booking details, you can select a special meal under extra services.

Find out more about our special meal types available.

Buy excess baggage/additional baggage

Pre-purchase additional luggage online when booking your flight or later by going to Manage Booking. If you prefer, you can also settle any excess baggage fees at one of our ticket offices, or by reaching out to our Contact Centre at (+230 207 7575). You may also pay for any excess bags at the airport during check-in at the counters.

Please refer to the rate chart for excess baggage. 

We are pleased to offer special assistance baggage allowances for your convenience and needs. Please refer to our webpage for more details.  

Lounge access

You may access the Amédée Maingard lounge if you are a Business class passenger or a Kestrelflyer Gold member.

Economy class passengers can access the lounge on request and subject to availability, for a fee. Click here for more information.

We also invite passengers flying with partner airlines and members of partner airport lounge access programmes to make the most of our lounge facilities (based on eligibility).